Terms of Service

1. Who we are

MachWatch (the “Service”) is operated by Nikola Jeremić PR ILON, Ruma, Republic of Serbia (Tax ID/PIB: 113149259, Reg. no./MB: 66614077) (“we”, “us”). Contact: nikola@ilon.rs.

2. What the Service is

MachWatch is a software-as-a-service platform for remote monitoring of industrial machines. It provides a web dashboard, machine status history, and notifications (e.g. via Telegram) about machine events such as job completion, faults, and connectivity loss. The Service consists of cloud software and an optional software agent installed on the customer's machine PC.

3. Accounts and subscriptions

• You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account.
• The Service is offered as a subscription in tiers (Starter, Workshop, Pro). Each tier defines limits such as the number of monitored machines and the length of retained history.
• Paid subscriptions purchased online are processed by our merchant of record, Paddle, which handles payment, taxes, and billing support for those orders. Paddle's terms apply to the payment transaction.
• Subscriptions renew automatically until cancelled. You can cancel at any time; access remains until the end of the paid period.

4. Acceptable use

• You may use the Service only for lawful purposes and only to monitor machines you own or are authorised to monitor.
• You may not attempt to disrupt the Service, probe or breach its security, resell it without our written consent, or reverse-engineer components except where permitted by law.

5. Safety disclaimer — important

MachWatch is a monitoring and notification tool only. It is not a safety system. It must not be used as an emergency stop, machine interlock, fire protection, or any safety-critical function. Notifications are delivered on a best-effort basis and can be delayed or lost due to network conditions, third-party services (e.g. Telegram), or outages. Never rely on the Service to protect people, machines, or property.

6. Your data

Machine telemetry and files you upload remain yours. You grant us the right to process them solely to provide the Service. Handling of personal data is described in our Privacy Policy.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted operation. We may perform maintenance, and we may modify features provided the core service is not materially reduced during a paid period. Support is provided by email in Serbian and English.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, lost production, lost profits, or damage to machines or materials arising from use of, or inability to use, the Service — including missed or delayed notifications. Our total aggregate liability is limited to the amount you paid for the Service in the twelve (12) months preceding the claim.

9. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate accounts that violate these terms. After account closure, your data is deleted in accordance with the Privacy Policy.

10. Changes to these terms

We may update these terms. Material changes will be announced on this page (and by email for active subscribers) at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Governing law

These terms are governed by the laws of the Republic of Serbia. Disputes fall under the jurisdiction of the competent court in Serbia, without prejudice to mandatory consumer protections of your country of residence.

1. Ko smo mi

MachWatch („Usluga") vodi Nikola Jeremić PR ILON, Ruma, Republika Srbija (PIB: 113149259, MB: 66614077) („mi"). Kontakt: nikola@ilon.rs.

2. Šta je Usluga

MachWatch je softverska platforma (SaaS) za daljinski nadzor industrijskih mašina. Pruža web kontrolnu tablu, istoriju statusa mašina i obaveštenja (npr. preko Telegrama) o događajima kao što su završetak posla, kvar i prekid veze. Uslugu čine cloud softver i opcioni softverski agent koji se instalira na računar mašine.

3. Nalozi i pretplate

• Dužni ste da unesete tačne podatke o nalogu i čuvate svoje pristupne podatke. Odgovorni ste za aktivnost pod svojim nalogom.
• Usluga se nudi kao pretplata u paketima (Starter, Workshop, Pro). Svaki paket definiše ograničenja poput broja mašina i dužine čuvanja istorije.
• Onlajn plaćanja obrađuje naš merchant of record, Paddle, koji za te porudžbine vodi naplatu, poreze i podršku oko plaćanja. Na transakciju se primenjuju Paddle-ovi uslovi.
• Pretplata se automatski obnavlja dok je ne otkažete. Otkaz je moguć u svakom trenutku; pristup ostaje do isteka plaćenog perioda.

4. Dozvoljena upotreba

• Uslugu smete koristiti samo u zakonite svrhe i samo za nadzor mašina koje posedujete ili za koje imate ovlašćenje.
• Ne smete ometati rad Usluge, narušavati njenu bezbednost, preprodavati je bez naše pisane saglasnosti, niti vršiti reverzni inženjering osim gde to zakon dozvoljava.

5. Bezbednosno upozorenje — važno

MachWatch je isključivo alat za nadzor i obaveštavanje. Nije bezbednosni sistem. Ne sme se koristiti kao zaustavljanje u nuždi (E-STOP), mašinska blokada, protivpožarna zaštita ili bilo koja bezbednosno-kritična funkcija. Obaveštenja se isporučuju po principu najboljeg napora i mogu kasniti ili izostati zbog mrežnih uslova, trećih servisa (npr. Telegram) ili prekida rada. Nikada se ne oslanjajte na Uslugu za zaštitu ljudi, mašina ili imovine.

6. Vaši podaci

Telemetrija mašina i fajlovi koje otpremite ostaju vaši. Dajete nam pravo da ih obrađujemo isključivo radi pružanja Usluge. Obrada podataka o ličnosti opisana je u našoj Politici privatnosti.

7. Dostupnost i podrška

Težimo visokoj dostupnosti, ali ne garantujemo neprekidan rad. Možemo sprovoditi održavanje i menjati funkcionalnosti pod uslovom da se osnovna usluga bitno ne umanji tokom plaćenog perioda. Podrška se pruža putem email-a, na srpskom i engleskom.

8. Ograničenje odgovornosti

U najvećoj meri dozvoljenoj zakonom, ne odgovaramo za posrednu ili posledičnu štetu, izgubljenu proizvodnju, izgubljenu dobit, ni za štetu na mašinama ili materijalu nastalu korišćenjem ili nemogućnošću korišćenja Usluge — uključujući propuštena ili zakasnela obaveštenja. Naša ukupna odgovornost ograničena je na iznos koji ste platili za Uslugu u dvanaest (12) meseci pre nastanka zahteva.

9. Raskid

Možete prestati sa korišćenjem Usluge i otkazati u svakom trenutku. Možemo suspendovati ili ugasiti naloge koji krše ove uslove. Nakon gašenja naloga, podaci se brišu u skladu sa Politikom privatnosti.

10. Izmene uslova

Uslove možemo menjati. Bitne izmene objavljujemo na ovoj stranici (i email-om aktivnim pretplatnicima) najmanje 14 dana pre stupanja na snagu. Nastavak korišćenja nakon tog datuma smatra se prihvatanjem.

11. Merodavno pravo

Na ove uslove primenjuje se pravo Republike Srbije. Za sporove je nadležan stvarno nadležan sud u Srbiji, ne dirajući obavezna potrošačka prava zemlje vašeg prebivališta.